Return And Exchange

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Shipping Policy

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RETURNS POLICY


1. You should email us within 7 days after you receive the product. Please provide information why you want to return the product.


2. We will response to your email and ONLY after you get the email response you can return the product and we will give you the designated address (Jakarta).


3. You will then have 7 days beginning after you receive our email response to send it back. Products have to be remained unused and keep all the tags and packing with them.


4.If after 7 days the goods are not received by us, we have authority to refund your purchase as Store Credit valid for 3 months. Exceptions can be made if the goods cannot be received because of the shipping company’s or our fault.


You can ask JNE to pick up your items if you are too busy to deliver your goods to JNE, please call (Jakarta only) 021-566 5262 to book a pick up.


EXCHANGE POLICY


If you are not happy with the products you received, you can exchange it with other product, or else you can exchange it with a store credit.


1. You should email us within 7 days after you receive the product. Please provide information why you want to exchange the product.


2. We will response to your email and ONLY after you get the email response you can send the product to us and we will give you the designated address (Jakarta).


3. You will then have 7 days beginning after you receive our email response to send it back. Products have to be remained unused and keep all the tags and packing with them.


4. If after 7 days the goods are not received by us, we have authority to reject your exchange.


IMPORTANT NOTICE


Items should be returned new, unused, unwashed (we will notice it) and with all garment tags (if available) still attached. Returns or exchanges that are damaged, soiled or altered may not be accepted and may be sent back to the customer.